Pokud vidíte zprávu, která říká support.apple.com/iPhone/passcode on the iPhone Unavailable screen, chances are that you are in a dilemma. Once the message appears, it means that your iPhone is locked, unavailable, or disabled. Anyway, you cannot unlock your device or access any features and data on your iPhone. If you are unsure what to do, this guide is for you. This guide demonstrates multiple methods to unlock your iPhone in such a case.

Part 1: Why support.apple.com/iPhone/passcode Occurs

When you or someone else enter too many failed passcode attempts, you will get the message that says support.apple.com/iPad/passcode on your iPad. At the same time, your device screen displays iPad Unavailable or iPhone Unavailable. That means that your device is in the Security Lockout status.

In fact, support.apple.com/iPhone/passcode is a web page. You can copy and paste the URL into a browser and redirect to the official webpage. Apple provides the solution to unlock an unavailable or disabled iPhone or iPad.

Part 2: How to Unlock support.apple.com/iPhone/passcode

How to Unlock support.apple.com/iphone/passcode by Erase iPhone

Since iOS 15.2 and iPadOS 15.2, Apple has added the erase option on the Unavailable screen. It enables you to unlock Security Lockout and support.apple.com/iphone/passcode. Of course, this method will erase all data on your device, so you’d better make a backup before the process.

On iOS 15.2 to iOS 16

Krok 1. When you see support.apple.com/passcode on your iPhone Unavailable screen, tap the Smazat iPhone .

Krok 2. Read the alert and tap Smazat iPhone znovu.

Krok 3. Enter your Apple ID password to sign out of your account.

On iOS 17 and Above

Krok 1. Klepněte na Zapomenuté heslo button under the support.apple.com/passcode message.

Krok 2. Read the alert and tap the Spusťte reset iPhone .

Krok 3. Enter your Apple ID password to initiate unlocking your iPhone.

How to Unlock support.apple.com/passcode with Previous Passcode

If you changed your iPhone passcode within 72 hours and forgot the new password, you would be locked out on the support.apple.com/passcode screen. Apple allows you to unlock your device with the previous passcode if you run iOS 17 and above.

Krok 1. Klepněte na Zapomenuté heslo na obrazovce Nedostupný iPhone.

Krok 2. Vybrat Zadejte předchozí přístupový kód dole.

Krok 3. Enter your previous passcode. Then, create a new passcode.

How to Unlock support.apple.com/iphone/passcode Using iTunes

If you cannot find the Erase iPhone or Forgot Passcode option or forgot your Apple ID password, you must unlock support.apple.com/iPhone/passcode with a computer. This method requires the latest version of iTunes or Finder. Bear in mind that this method will remove all data on your device. To avoid data loss, you’d better back up your data to iCloud or a computer.

Krok 1. Připojte iPhone k počítači kompatibilním kabelem.

Krok 2. Otevřete iTunes ve Windows nebo macOS Mojave a starším. V macOS Catalina nebo novějším otevřete Finder.

Krok 3. Přepněte svůj iPhone do režimu obnovy:

On an iPhone 8 or Later and iPad Without a Home Button

Rychle stiskněte a uvolněte tlačítko objem Up .

Rychle stiskněte a uvolněte tlačítko objem Down .

Hold the Side button until the connect-to-pc screen appears.

Na iPhonu 7/7 Plus

Dlouze stiskněte objem Down + Strana tlačítka dohromady.

When you see the connect-to-pc screen, release the buttons.

On an iPhone 6s or Earlier and iPad with a Home Button

Podržte Home + Spánek / probuzení buttons at the same time.Let the buttons go until the connect-to-pc screen pops up.

Krok 4. Once iTunes or Finder detects your device in Recovery Mode, a dialog with three buttons will appear.

Krok 5. Klepněte na tlačítko Obnovit button and follow the onscreen instructions to unlock your device.

Part 3: How to Bypass support.apple.com/iPhone/passcode

As mentioned previously, forgetting your iPhone passcode is the main reason why support.apple.com/iPhone/passcode appears on your screen. Most methods to unlock your device require your Apple ID password. If you forgot your Apple ID password, Apeaksoft iOS Unlocker can help solve the problem. It won’t require limitations like your iPhone passcode, Apple ID password, and more.

How to Bypass support.apple.com/iphone/passcode on Any Device

Krok 1. Install the iPhone unlocking tool

Launch the best iPhone unlocking software after you install it on your computer. It is available on Windows 11/10/8/7/XP/Vista and Mac OS X 10.7 or above. Link your iPhone to your computer with a Lightning cable. If prompted, tap Věřte na obrazovce, abyste svému počítači důvěřovali.

Krok 2. Zkontrolujte informace o zařízení

Vyberte Vymazat přístupový kód mode in the home interface and click the Home button after detecting your device. Once your device information is loaded, check each item and click the Home button to download the firmware. It may take a while and you must be patient.

Krok 3. Bypass support.apple.com/iphone/passcode

As long as the firmware downloading is done, click the Unlock button to bypass support.apple.com/iphone/passcode and wipe your screen lock. When prompted, enter 0000 in the box to confirm the unlocking.

Související články