As a proprietary videotelephony feature, FaceTime was developed by Apple. It is available on iOS devices running iOS 8 or iPadOS 8 and later, as well as Mac OS X 10.9 and above. FaceTime enables Apple customers to make audio and video calls with other Apple users. Since iOS 15, users can place a FaceTime call to Android users via a link. This article explains what you can do if FaceTime is not working sur ton iPhone.

Part 1: Why iPhone FaceTime Not Working

FaceTime is a built-in video telephone service for Apple products. It works through a Wi-Fi network or cellular data. If you have a compatible device, you can make video or audio calls for free. The leading causes why FaceTime is not working on your iPhone include:

1. FaceTime is disabled.

2. Your internet connection is poor.

3. FaceTime or your iPhone gets stuck.

4. Problèmes logiciels.

5. The recipient is not supported.

Part 2: How to Fix FaceTime Not Working on iPhone

Solution 1: Check Compatibility

FaceTime is not available to all digital devices. To use FaceTime, you need to follow specific requirements:

Mac OS X 10.9 ou supérieur

iPhone 4 or later with at least iOS 8

iPad Pro, iPad or later, or iPad mini with at least iPadOS 13

Android or Windows devices with Google Chrome or Microsoft Edge

If you want to make FaceTime calls with multiple contacts, all participants must be running

macOS 10.14.3 or later, iOS 12.1.4 or later, or iPadOS.

Solution 2: Set up FaceTime

While FaceTime is pre-installed on Apple products, users have to activate and set it up manually. Otherwise, the iPhone cannot take FaceTime. When setting it up, you need to sign in with your Apple ID credentials.

Étape 1 : Make sure your iPhone has signed in to your Apple ID account.

Étape 2 : Ouvrez le Paramètres application sur votre iPhone.

Étape 3 : Faites défiler vers le bas et choisissez FaceTime.

Étape 4 : Activer FaceTime.

Étape 5 : Exploiter Utilisez votre identifiant Apple pour FaceTime and sign in to your Apple ID and password.

Remarque : Other Apple customers can reach you through your phone number and associated email address.

Solution 3 : réactiver FaceTime

If you have changed your Apple ID password or relative information, you should update it for FaceTime. That may be why you cannot use FaceTime on your iPhone. Here are the steps to fix it.

Étape 1 : Exécutez votre Paramètres app.

Étape 2 : Cliquez sur FaceTime et désactiver FaceTime.

Étape 3 : Appuyez sur la touche Côté or Power jusqu'à ce que l'écran de mise hors tension s'affiche.

Étape 4 : Move the slider to shut down your iPhone.

Étape 5 : Next, turn your device back on by hitting Côté or Power.

Étape 6 : Cliquez sur Paramètres, choisissez FaceTime, et activez FaceTime.

Étape 7 : Follow the onscreen instructions to enable FaceTime.

Solution 4: Vérifier la connexion Internet

Unlike regular phone calls, FaceTime works with an internet connection. If you are using a poor network, FaceTime is not working on your iPhone. You can switch between Wi-Fi and cellular data to use a better connection.

Ouvrez le Paramètres app from your home screen. If you are connecting to a Wi-Fi network, choose Cellulaire et basculer sur Données cellulaires. Faites défiler vers le bas et allumez FaceTime sous le Données cellulaires .

If you are connecting cellular data, go to Wi-Fi et basculer sur Wi-Fi.

Solution 5 : corriger la date et l’heure

The wrong date and time are other reasons why FaceTime is not working on an iPhone. A slight mismatch between the time set on your device and the time as per Apple's servers are not matching, so FaceTime won't work.

Étape 1 : Exécutez votre Paramètres app.

Étape 2 : Cliquez sur Général et choisissez Date et heure.

Étape 3 : Activer Définir automatiquement.

Solution 6: Check for Apple Servers

Another solution to fix the iPhone FaceTime not working is to check the Apple server's status. Go to www.apple.com/support/systemstatus/ in a browser and check the status of all servers related to FaceTime and Apple Accoun t. If any item is down, you have to wait for it to work again.

Part 3: One-stop Solution to Fix iPhone FaceTime Not Working

If you have performed the common solutions above but your iPhone FaceTime is still not working, you will need a powerful repair tool. Apeaksoft iOS System Recovery, for example, is able to discover software glitches on your iOS device automatically. Then, you can fix it with a single click.

How to Fix iPhone FaceTime Not Working

Étape 1 : Connectez-vous à votre iPhone
Téléchargez et installez Restauration de Système iOS on your PC. There is another version for Mac users. Launch the software and link your iPhone to your PC with a Lightning cable. Choose iOS System Recovery and click the Start button to detect software errors.

Étape 2 : Sélectionnez un mode

Presse Rapide gratuit Fix to fix software issues on your device quickly. If it is invalid, click Fix. Select the Mode standard or Mode avancé Et cliquez sur le Confirmer pour continuer. Notez que le mode avancé réinitialisation d'usine votre iPhone.

Étape 3 : Fix FaceTime not working
Once your device information is loaded, check them. Then, select a proper version of the operating system and download the firmware. If you already have a firmware file, import it. Click the Suivant button to download firmware and fix the issue of FaceTime not working on your iPhone.

Articles Relatifs