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How to Fix iPhone and iPad Email Problems

If you cannot get mail on iPad after iOS 11 update or other reasons, then you are in trouble with iPad email problems. To be more specific, you are unable to send emails, receive emails or receive the data network. It is quite frustrating to have iPad email app not working and related email problems.

Actually, iPad email problems differ in specific cases. For instance, some people complain that they cannot send emails from iPad but can receive them. Well, iPhone users have the same email problems, too. Therefore, this article offers related solutions for iPhone and iPad email problems in detail.

iPad Email Problems

Part 1: iPad Can't Send Emails

- "I can't send email from iPad. And my iPad email stopped working! How can I troubleshoot emails problems on iPad in minutes?"

Solution 1: Turn on All SMTP Servers

Step 1. Open "Settings" app on your iPad

Step 2. Click "Mail, Calendars, Contacts" option

Step 3. Choose your email account under "Accounts"

Step 4. Scroll down to tap "Outgoing Servers" and switch on SMTP

Turn on All SMTP

Solution 2: Set Up Your Email Account on iPad

Step 1. Connect iPad to iTunes via a USB cable

Step 2. Do not sync mails with iTunes

Choose your iPad icon and select "Info". Untick "Sync Mail Accounts" and tap "Apply" to save the change. Then disconnect iPad from your computer when the process finishes.

Step 3. Set up your email account to send emails

Open iPad Settings to choose "Mail, Calendars, Contacts". Tap "Add Account" button to sign into your email address and password. After that, you can send a new email to test whether you have solved iPad email problems of sending emails.

Set Up Your Email Account

Solution 3: Check the Outbox for Unsent Emails on iPad

Step 1. Open Mailboxes on your iPad

When you receive a message saying that you can't send email from iPad, you should take a look of your Outboxes. Open Mail app and click "Mailboxes" on the top left corner.

Step 2. Resent your email on iPad

If you do not see an Outbox, then your iPad email was sent already. Otherwise, open the iPad Outbox and tap "Send" button. Make sure the recipient's email address is correct.

Check the Outbox for Unsent Emails

Part 2: iPad Can Not Receive Emails

- "My mail app cannot receive new emails after iOS 11 update …"

After confirming the enough space of your email account (emails are full? Just remove emails now.), you could also follow the solutions below to fix it.

Solution 1: Make Sure Your iPad Can Connect to Wi-Fi

Step 1. Open "Settings" and choose "Wi-Fi"

Step 2. Make sure Wi-Fi is turned on

Step 3. Turn on "Ask to Join Networks" below

Step 4. Join a wireless network and enter its passcode

Step 5. Open a page or video to test its Wi-Fi speed

Join A Network on iPad

Solution 2: Verify your Email Account and Password

Step 1. Open iPad Settings and select "Mail, Contacts and Calendars"

Step 2. Tap the certain email account and check its email and password fields

Step 3. Reenter your correct email address and password to fix iPad email problems receiving

Note: Contact your email provider or system administrator if you still have iPad email username or password errors.

Verify Email Account

Solution 3: Check Your Advanced Settings When iPad Can't Receive Emails

Step 1. Tap your email account under "Mail, Contacts, Calendars"

Step 2. Choose "Account" and then "Advanced" options

Step 3. Fix iPad email account problems

When you see the "Use SSL" switch is off, turn it on manually. Otherwise, you need to turn off "Use SSL" if it is turned on. Tap "Authentication" and set it to password. Then you need to check the digital number besides "Server Port". Well, make sure the "S/MIME" switch is turned off. Then tap "Done" and go back to your mail app to fetch a new email on iPad.

Check Settings

Part 3: Mail Not Opening on iPhone

- "I have the problem of iPhone email not updating …"

- "The moment I open Mail app, I can only see a blank screen ..."

- "I can't send emails from iPhone but can receive them."

Solution 1: Quit and Restart Your Mail APP on iPhone

Step 1. Double click Home button

Step 2. Locate the Mail window by swiping

Step 3. Swipe up the Mail window to close Mail app

Step 4. Hit the Mail app to reopen iPhone Mail app

Quit and Restart Mail APP

Solution 2: Reset iPhone Network Settings

Step 1. Choose "Settings" and then "General" on iPhone

Step 2. Tap "Reset" and hit "Reset Network Settings"

Step 3. Enter your iPhone password if prompted

Step 4. Confirm to reset network settings and rejoin a Wi-Fi network

Reset iPhone Network Settings

Solution 3: Reboot Your iPhone When Mail Not Opening

Step 1. Hold the Power button until "Slide to Power Off" appears

Step 2. Drag off the slider to turn off your iPhone

Step 3. Press the Power button again to turn back on

Note: For iPhone X/8 Plus/8 users, you need to quick-press Volume Up and Volume Down in order, then hold and press Power button to restart iPhone and fix iPhone email problems.

Reboot iPhone

Recommendation: General Fix iPad Emails Problems with iOS System Recovery

If above solutions are useless, you can try Apeaksoft iOS System Recovery to fix email problems on iPhone and iPad with ease. Thus, you are able to restore and fix a disabled/frozen iPad back to the normal state without data loss.

iOS System Recovery

  • Fix iPhone/iPad/iPod from DFU mode, recovery mode, Apple logo, etc. back to the normal state on Mac or PC.
  • Support iOS 11 and all iPad models including iPad Pro/Air/Mini and iPad 1/2/3/4 generations.
  • Offer a simple and clean interface for users to fix iPhone and iPad email problems safely and easily.
Download for WinDownload for Mac

Step 1. Launch iOS System Recovery

Free download this program and open it. Then select "iOS System Recovery" to access its main interface.

Run iOS System Recovery

Step 2. Connect iPad to iOS System Recovery

Use a lightning USB cable to plug in iPhone to your computer.

Connect iPhone to Computer

Step 3. Enter into DFU mode

Press "Start" and put iPad into DFU mode by following the on-screen instruction.

Enter into DFU Mode

Step 4. Check the detected iPad information

Correct the wrong iPad information manually if you need, so that you could get the exact firmware download from Apple.

Check iPhone information

Step 5. Download firmware and Fix iPad system errors

Tap "Repair" button and wait for a while to complete iPad system recovery and fix iPad email problems automatically.

Fix iPhone Email Problems

Hope this guide can help you fix iPad email problems like iPad mail app not working and others. If you have any other good advice, just write down and share with us.

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