Android.Process.Media Has Stopped, How to Fix It

It is expensive and meaningless to ask for after-sales service when you see "Unfortunately, the process has stopped". Actually, is one of common Android system errors. And you just come to the right place.

Getting the message has stopped working without knowing why? Well, you can look through this article to figure out causes of the error and related solutions in details.

Android Process Media Has Stopped

Part 1: Why Would "Android.Process.Media Has Stopped" Error Appear?

There are many different causes lead to the has stopped error. And the followings are most common ones you can refer.

  • Move from one custom ROM to another with wrong operations
  • Fail to upgrade firmware on your Android phone or tablet
  • Problems of the Download Manager and the Media Storage
  • Virus attack, app crashes, etc.

Part 2: How to Fix Android.Process.Media Has Stopped

Before fixing has stopped, you had better back up important Android files. Otherwise, you will have another new problem of restoring lost Android data.

Solution 1: Clear The Cache and Data on Your Android

- "I upgraded my Samsung Galaxy S5 few days ago. But I had the message that unfortunately the process has stopped S5 …"
- "Clear the cache and data first."

Step 1. Clear the cache and data on Google Services Framework

Choose "Settings" on Android. Click "Applications" and tap "Manage Applications". Make sure you have turned to the "All" tab. Scroll down to click "Google Services Framework". Then tap "Clear Data" and "Clear Cache".

Step 2. Clear the cache and data on Google Play

Repeat above operations to clear the cache and data for "Google Play" too. Then go back to Google Services Framework to tap "Force Stop", "Clear Cache" and "OK" in order.

Step 3. Reboot your Android

Run Google Play from your app drawer. Tap "OK" when you see the has stopped message. Hold and press the Power button to reboot your Android.

Clear the Cache and Data

Solution 2: Reset App Preferences

- "How to fix the process has stopped Note 3?"
- "You can reset App preferences to remove unknowing app errors."

Step 1. Access all your Android apps

Scroll down to click "Application Manager" or "Apps" under Android Settings. You may see other similar options, well, it varies according to the Android phone or tablet you own.

Step 2. Reset app preferences on Android

Choose the 3-dots "Menu" icon in the top right corner. Select "Reset App Preferences" to bring apps back to the original state automatically.

Reset app preferences

Solution 3: Disable the Media Storage

- "I was told unfortunately the process has stopped Galaxy S5?
How to Fix it?"
- "Disable the Media Storage for a try."

Step 1. Find Media Storage app

Tap "Application Manager" or "Apps" inside Android Settings. Find the "Menu" option to select "Show System". Then scroll down to locate Media Storage.

Step 2. Disable the Media Storage

Press "Disable" to quit Media Storage completely. Check if you still receive the has stopped error. Otherwise, move to the next section to try a new solution.

Disable the Media Storage

Solution 4: Update Firmware

- "Can anybody help me fix has stopped marshmallow?"
- "If you have not updated your Android OS for a long time, many system errors occur because of incompatible apps. So install the latest firmware first."

Step 1. Locate Android software update settings

Connect your Android to a stable Wi-Fi network. Open "Settings" app and click "About Device". Tap "Software Update" in the first place, and then choose "Software Update", "Update" or "System Firmware Update".

Step 2. Install the latest Android OS

Tap "Check for Updates" and choose the latest Android update. Hit "Update" and "Install" to update your Android OS to the latest version.

Update Android

Solution 5: Check Google Sync & Media Storage Settings

- "How to solve Note 3 …"
- "Take a look at Google Sync and Media Storage Settings."

Step 1. Stop Google synchronization

Choose "Accounts and Personal" in Android Settings, then uncheck all options under "Google Sync".

Step 2. Disable the Media Storage

Select "Apps" and turn to "All Apps" inside Android Settings. Scroll down to hit "Media Storage". Press "Clear Data" and then tap "Disable".

Step 3. Fix has stopped

Repeat above steps to disable and clear data on the Downloader Manager as well. After that, reboot your Android device by pressing the "Power" button.

Stop the Google Sync

Part 3: Tips: Back Up Android Before You Fix "Android.Process.Media Has Stopped" Error

Do not forget to back up your Android before fixing has stopped. It is a good habit to prevent unnecessary data loss. Apeaksoft Android Data Recovery is your ultimate tool that can backup data from Android to PC selectively and safely. As a result, you can save time on backing up and recovering Android in smart ways.

  • Back up Android data including the deleted ones to your Windows or Mac computer.
  • Recover lost or deleted data from Android internal memory, SD card or SIM card without data loss.
  • Support to back up and recover photos, contacts, videos, messages and over 20 file types.
  • Highly compatible with more than 5000 Android phones and tablets including Samsung, HTC, LG, etc.

Step 1. Connect Android to Android Data Recovery

Launch Android Data Recovery on your Mac or PC, then use a lightning USB cable to connect Android to your computer. Later, Android Data Recovery can detect your device automatically.

Connect Android to Android Data Recovery

Step 2. Enable USB debugging

Follow the popping-up guide to allow USB debugging on your Android phone or tablet. You can choose the different instruction according to your Android OS version.

Enable USB debugging

Step 3. Scan selected file types

Choose which file type you want to back up from following items. Android Data Recovery allows you to back up contacts, audios, videos, call logs, etc. Then tap "Next" to scan.

Choose file types to scan

Step 4. Backup data from your Android to PC

Wait few seconds to complete the Android scanning process. All available categories display in the left panel. Preview the certain file from the right window to get the detailed information. Once you select all the files you want to back up, hit "Recover" button to backup Android data to PC without data loss.

Backup data from your Android to PC

If you still receive the message that has stopped, you can perform a factory reset to solve the problem. Be aware that you should backup Android data in advance, and Android Data Recovery is your best choice.

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