Android.Process.Media Has Stopped? Here are Updated 5 Solutions

It is expensive and meaningless to ask for after-sales service when you see "Unfortunately, the process has stopped". Actually, is one of common Android system errors. And you just come to the right place.

Getting the message has stopped working without knowing why? Well, you can look through this article to figure out the causes of the error and related solutions in details.

Android Process Media Has Stopped

Part 1: Why Would "Android.Process.Media Has Stopped" Error Appear?

There are many different causes lead to the has stopped error. And the followings are most common ones you can refer.

  • Move from one custom ROM to another with wrong operations
  • Fail to upgrade firmware on your Android phone or tablet
  • Problems of the Download Manager and the Media Storage
  • Virus attack, app crashes, etc.

Part 2: How to Fix Android.Process.Media Has Stopped

Before fixing has stopped, you had better back up important Android files. Otherwise, you will have another new problem of restoring lost Android data.

Solution 1: Clear The Cache and Data on Your Android

- "I upgraded my Samsung Galaxy S5 few days ago. But I had the message that unfortunately the process has stopped S5 …"
- "Clear the cache and data first."

Step 1. Clear the cache and data on Google Services Framework

Choose "Settings" on Android. Click "Applications" and tap "Manage Applications". Make sure you have turned to the "All" tab. Scroll down to click "Google Services Framework". Then tap "Clear Data" and "Clear Cache".

Step 2. Clear the cache and data on Google Play

Repeat above operations to clear the cache and data for "Google Play" too. Then go back to Google Services Framework to tap "Force Stop", "Clear Cache" and "OK" in order.

Step 3. Reboot your Android

Run Google Play from your app drawer. Tap "OK" when you see the has stopped message. Hold and press the Power button to reboot your Android.

Clear the Cache and Data

Solution 2: Reset App Preferences

- "How to fix the process has stopped Note 3?"
- "You can reset App preferences to remove unknowing app errors."

Step 1. Access all your Android apps

Scroll down to click "Application Manager" or "Apps" under Android Settings. You may see other similar options, well, it varies according to the Android phone or tablet you own.

Step 2. Reset app preferences on Android

Choose the 3-dots "Menu" icon in the top right corner. Select "Reset App Preferences" to bring apps back to the original state automatically.

Reset app preferences

Solution 3: Disable the Media Storage

- "I was told unfortunately the process has stopped Galaxy S5?
How to Fix it?"
- "Disable the Media Storage for a try."

Step 1. Find Media Storage app

Tap "Application Manager" or "Apps" inside Android Settings. Find the "Menu" option to select "Show System". Then scroll down to locate Media Storage.

Step 2. Disable the Media Storage

Press "Disable" to quit Media Storage completely. Check if you still receive the has stopped error. Otherwise, move to the next section to try a new solution.

Disable the Media Storage

Solution 4: Update Firmware

- "Can anybody help me fix has stopped marshmallow?"
- "If you have not updated your Android OS for a long time, many system errors occur because of incompatible apps. So install the latest firmware first."

Step 1. Locate Android software update settings

Connect your Android to a stable Wi-Fi network. Open "Settings" app and click "About Device". Tap "Software Update" in the first place, and then choose "Software Update", "Update" or "System Firmware Update".

Step 2. Install the latest Android OS

Tap "Check for Updates" and choose the latest Android update. Hit "Update" and "Install" to update your Android OS to the latest version.

Update Android

Solution 5: Check Google Sync & Media Storage Settings

- "How to solve Note 3 …"
- "Take a look at Google Sync and Media Storage Settings."

Step 1. Stop Google synchronization

Choose "Accounts and Personal" in Android Settings, then uncheck all options under "Google Sync".

Step 2. Disable the Media Storage

Select "Apps" and turn to "All Apps" inside Android Settings. Scroll down to hit "Media Storage". Press "Clear Data" and then tap "Disable".

Step 3. Fix has stopped

Repeat above steps to disable and clear data on the Downloader Manager as well. After that, reboot your Android device by pressing the "Power" button.

Stop the Google Sync

Part 3: Tips: Back Up Android Before You Fix "Android.Process.Media Has Stopped" Error

Do not forget to back up your Android before fixing has stopped. It is a good habit to prevent unnecessary data loss. Apeaksoft Android Data Backup and Restore is your ultimate tool that can backup data from Android to PC selectively and safely.

Android Data Backup & Restore

4,000,000+ Downloads

Transfer pictures, videos, audio and documents from Android to computer

Back up contacts, messages, and call log from Android to computer.

Highly compatible with Samsung, Xiaomi, Huawei, etc.

Selectively backup and restore data from phone without data loss.

Step 1. Connect Android to Android Data Recovery

Download and launch Android Data Recovery on your Mac or PC.

Then use a lightning USB cable to connect Android to your computer. Later, Android Data Recovery can detect your device automatically.

Connect Android to Android Data Recovery

Step 2. Enable USB debugging

Follow the popping-up guide to allow USB debugging on your Android phone or tablet. You can choose the different instruction according to your Android OS version.

Enable USB debugging

Step 3. Scan selected file types

Click "Device Data Backup" to selectively back up your data on the device. Then it will show you such types of data as contacts, messages, call logs, gallery, videos, audio and documents.

Choose Data Type

After that, this program offers the encrypted backup mode. Click "Encrypted Backup" if you need, and then tick the "Start" button to set a password for this backup. Remember the password well, and you will need it when you restore this backup.

Encrypt Backup

Step 4. Backup data from your Android to PC

Choose what you want to back up and click "Start". Then Android Data Backup & Restore will immediately back up your all data of Android device.

Wait few seconds to complete the Android scanning process.

Backup data from your Android to PC


If you still receive the message that has stopped, you can perform a factory reset to solve the problem. Be aware that you should backup Android data in advance, and Android Data Backup and Restore is your best choice.

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