Frequently Asked Questions (FAQ)

Your iPhone won't connect to your computer if you didn't manually match them the first time. You should go to Settings on your iPhone and tap the name of your computer to connect.
With this connection, your computer and iPhone will remember each other. The next time you turn on Bluetooth, they will connect automatically.

Bluetooth is commonly used, but if your computer is outdated, it may not support Bluetooth. Also, an outdated device owns an outdated Bluetooth driver, which can’t match a newer driver on your iPhone.
You can search for detailed information about your computer online or ask the manufacturer to check what devices are compatible with this product.

Something such as a refrigerator, metal case, or other metal will interfere with the Bluetooth connection. You'd better stay your iPhone away from those kinds of stuff or take off the metal case on your iPhone.

Your iPhone may suffer from software or system issues, which cause Bluetooth not to connect to your computer. In this case, you can restart or forget the Bluetooth connection and re-connect it.
If the 2 methods still can’t fix it, you can update the iOS version. iOS update is a powerful method to fix system problems.

Method 1: Turn off and on the Bluetooth

Step 1. Go to the Settings app on your phone and tap the Bluetooth button. Please tap on the Bluetooth toggle button to turn it off.

Step 2. After seconds, it will be closed. Then, please tap the Bluetooth toggle button to turn it on again. Your Bluetooth should be back in normal condition.

Method 2: Forget the Bluetooth Connection

Step 1. Go to the Bluetooth panel and tap on the Information button of the device that fails to connect.

Step 2. Tap the Forget This Device button. Then, please tap on the device to connect it again.

Method 3: Update the iOS version

Go to Settings, tap the General button, then the Software Update button. You can tap the Download and Install button to update the iOS version, which may fix software problems that cause the Bluetooth not to connect.

The Bluetooth driver on your computer may be outdated, or it has system problems. You can update the driver to get a normal Bluetooth driver.

Step 1. Right-click the Start button, and then click the Device Manager button.

Step 2. Right-click the Bluetooth Driver button and click the Update driver button.

Step 3. You can click the Search automatically for drivers button to make Windows search for the updates for your Bluetooth.

Note: If none of the methods above solve the Bluetooth connection problems between your iPhone and computer, you can contact Apple support and the computer manufacturer for help.