FAQs of iPhone Data Recovery

Welcome to the page of iPhone Data Recovery FAQ. Here you can find solutions to different issues you may encounter when using this software, such as software doesn't detect device, software recoverable data types, and more.

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FAQ: Can Apeaksoft iPhone Data Recovery recover deleted audio/video files?

Apeaksoft iPhone Data Recovery is able to recover the deleted or lost audio/video files from iOS devices. But due to data recovery is probabilistic, it's not 100% guaranteed that the deleted audio/video files can be found by our software. We highly suggest that you use the trial version before purchase to test whether the audio/video files you want to recover can be scanned out. Do not purchase it if the trial version didn't find the data you want.

FAQ: Is it possible to recover the files deleted long time ago?

It is possible, but it will be much more difficult.

Whether you can recover lost/deleted data successfully depends on whether you have kept using your iOS device after the file lost, not on the time length of the data that has been deleted.

Generally speaking, Apeaksoft iPhone Data Recovery recovers lost data from the special iPhone database, which records all your deleted data, but has limited space. When the database is full, the new deleted data will cover the former data automatically. Therefore, it will be much more difficult to recover data deleted long time ago than recently deleted files, as the lost data may easily be covered or overwritten if you keep using your device after data lost.

FAQ: What to do if iPhone Data Recovery doesn't detect my device?

There are many reasons for iPhone Data Recovery not to detect your iOS device, such as the USB connection issue, iTunes issue, etc. If your device cannot be detected, try the methods below:

1. Make sure you have downloaded the latest version of iPhone Data Recovery.

2. Disconnect your device and connect it again. Make sure that you unlock your device and click "Trust" button on your device to trust the computer.

3. In case the USB connection is unstable, change another USB cable or USB port and try again.

4. Make sure you have installed the latest version of iTunes.

5. Close iPhone Data Recovery and check whether iTunes can detect your device. If iTunes can recognize your device but our product can't, do as what follows.

a. Launch iTunes.

b. Connect your device until iTunes recognizes your device.

c. Close iTunes.

d. Restart our product to check if it can detect your device.

For more solutions, please check this detailed guide.

FAQ: What should I do if iPhone Data Recovery does not detect or scan my device on iOS 16/17?

Considering the enhanced security settings of call and Safari after iOS 16 and later, you are required to enter the passcode for extra 2-4 times in selecting "Deep Scan" while using iPhone Data Recovery, which can scan and recover the deleted call history, including FaceTime calls, and Safari history.

Deep Scan iOS 13

Follow the pop-up instructions from this software, and enter the screen password on iPhone to proceed.

Enter Password iOS 13/14

Note: If you have created an iTunes backup with encrypted password, you need to enter the iTunes backup password in this software to unlock the encrypted local backup file from iPhone.

Enter iTunes Backup Password

Then our software can detect your iOS device and scan iOS data successfully.

How to backup Call History and Safari History on iOS 16/17?

iOS 16/17 update has strengthened user security while using calls and Safari, you need to enter the iPhone password for extra 2 times while selecting "Call History" and "Safari History" to make a back up to your computer.

Enter Password iOS 13/14

Note: If you have backed up data from iPhone using iTunes with encrypted password, do not forget to enter the encrypted password for 2 times in this software, then this software can start detecting your iOS device and backing up the data.

Enter Password iOS 13/14

FAQ: How to play WeChat AUD voice messages on computer?

The recovered WeChat audio messages will be saved in your computer in the extension of *.aud. The frustrating thing is that you cannot play the AUD voice messages by Windows Media Player, QuickTime Player or other built-in player software.

To play WeChat AUD voice messages on your computer, here we recommend 2 methods.

• Play AUD files with Audacity

Audacity is an open-source audio editor for Windows, macOS, GNU/Linux, and other operating systems. It's able to play AUD files with the easy steps below:

Step 1. Free download and launch Audacity on your computer.

Step 2. Click File from the top-left menu, select Import and choose Raw Data. Then locate the AUD files exported on your computer to choose and open it.

Audacity Import Raw Data

Note: Audacity supports batch files processing, you can add multiple AUD audio messages to it at one time.

Step 3. In the pop-up window, you need to choose the import raw data parameters like encoding, byte order, channel, sample rate, etc. for each AUD file.

After that, click Import to add them.

Select Raw

Step 4. Click the green Play button on the top menu to play the AUD file.

Play Aud File

• Convert AUD files to common formats

The other method to play AUD voice messages to computer is to convert the AUD file to common audio format such as MP3, WAV, OGG, etc. This can also be achieved with Audacity.

Just click File > Export > Export as MP3, Export as WAV, or Export as OGG as per your need.

Export Aud

FAQ: Can I recover deleted data to my iPhone directly?

A: We are sorry that Apeaksoft iPhone Data Recovery can only recover deleted or lost data from iPhone to Windows/Mac computer, it cannot recover the data back to your iOS device directly. And there is no way to import the recovered files to your iOS devices via Apeaksoft iPhone Data Recovery.

However, there is another product on our website named iPhone Transfer that can import the recovered files including contacts, music, photos, videos, etc. from your computer to your iPhone/iPad/iPod. You can download the free trial to test whether it works for you.

FAQ: iPhone Data Recovery doesn't find any data in Recover from iOS Device mode, what to do?

Perhaps the deleted/lost data has been overwritten or covered by new-generated data. Please kindly note that after the data was deleted, any new operation to the device or new data written to the device may cause the data to be overwritten.

If you have made iTunes or iCloud backup before the data was deleted, you can recover data from iTunes/iCloud backup files.

FAQ: What should I do if I can't connect to iTunes?

Here we provide 5 solutions with you to solve the cannot connect to iTunes problem.

Solution 1. Remove iTunes from PC

You can go to the Start menu, select Settings > Apps, find iTunes, click on it, and select the Uninstall button to delete iTunes from your computer according to on-screen instructions.

Remove iTunes from PC

Solution 2. Start iTunes Service

To enable iTunes Service, you should search for Services by entering it in the search bar first and open this program. Next, please find Apple Mobile Device or Apple Mobile Device Service in the right part of the window.

If the service is not running, you can right-click on it and click Start. If it is running but you cannot connect to iTunes, you can right-click on the service and click Stop and Start.

Start iTunes Service

Solution 3. Uninstall Old Drivers

Enter Device Manager in the search bar and click Open to run it. Here you can check whether you have installed Apple Mobile Device USB Composite Device, Apple Mobile Device USB Driver, Apple iPhone/iPad under Portable Devices, or libusb-win[xx] devices on PC.

Device Manager

1) Please uninstall Apple Mobile Device USB Driver and Apple Mobile Device USB Composite Device by right clicking on them and select Uninstall device, if you find them under Universal Serial Bus devices. Later, you should unplug and plug your iOS device to the USB ports.

2) You also can uninstall Apple iPhone/iPad under Portable Devices and re-plug your device.

3) If cannot find devices above mentioned, you should check if the connection between your cable and the USB port is stable.

4) If those 3 ways does not work, please check if libusb-win[xx] devices is on your computer. If it is, you can uninstall it and reconnect your iPhone to the computer.

Solution 4. Turn off Windows Defender Firewall

Search for Windows Defender Firewall in the search bar and open it. Select Turn Windows Defender Firewall on or off at the left bar of the window. Then click Turn off Windows Defender Firewall and click the OK button.

Turn OFF Defender Firewall

Solution 5. Reset Winsock

To start, please input cmd into the search bar, click the Run as administrator button, and enter the Command Prompt window. After that, enter netsh winsock reset and press the Enter key on your keyboard.

Reset Winsock PC

Do not find solutions to your problem? Contact our support team for help!